Privacy policy

This privacy policy sets out how Trixiekids Ltd uses and protects any information that you share with us when you use this website.

Trixiekids is committed to ensuring that your privacy is protected. When you shop online with Trixiekids we protect your private information by keeping it on a secure server, so you can be sure your orders are being processed safely.

Trixiekids works hard to remain a reputable and trusted online retailer – the Extended GlobalSign SSL certificate you see throughout our website (logo/padlock symbol) is proof of our continued commitment to protecting your privacy and keeping your data secure. We are also PCI DSS compliant and use PayPal as our payment gateways, providing you with all the security you need and expect when making online payments.

What information do we collect?

We may collect the following information when you engage with our website:

  • Name (including title)
  • Billing address and delivery address (where applicable)
  • Email address
  • Phone Number
  • IP address
  • Device and browser information
  • Details of any transactions between you and us
  • Information you may disclose to us within any correspondence you send to us

How do we use this information?

Trixiekids will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information. We list these below:

Consent:
Where you have provided your consent, we may use and process your information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry, we won’t bombard you). You can withdraw your consent at any time by contacting us on the details given below or by using the unsubscribe option included in any marketing messages.

Contractual Requirements:
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.

How we use cookies

We use cookies to help identify your computer so we will be able to tailor your user experience, track shopping basket contents and enable the ordering process. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website including the shopping cart.

How can I manage the information we hold about you?

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:

  • Be told how we use your information and obtain access to your information
  • Have your information rectified or erased or place restrictions on processing your information
  • Object to the processing of your information e.g. for direct marketing purposes
  • Where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions
  • Have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, where we rely on your consent to use and process your personal information or need to process it in connection with your contract.
  • To lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office)

You can exercise the above rights and/or manage your information by contacting us using the details below:

Email: customer@trixiekids.com

If you request a copy of your information, you may be required to pay a statutory fee.

If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website, applications, and services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, or as otherwise permitted by applicable laws and regulation. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Further information

If you have any queries about how we treat your information, the contents of this notice, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please contact us using the details above